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Industrial Controls Specialist - Tech Support
Associate of Science;
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Industrial Automation Products company needs an Industrial Automation and Controls Specialist that serves customers by troubleshooting issues and answering technical questions received via, phone, email and/or chat. Questions may involve any product that the company sells which include: PLC's, HMI's, Communications, Drives/Motors/Motion, Process/Fluid Power, Power Distribution and Industrial Components.
Why work here:
8-5 or 8-6 with half day off each week, NO OVERTIME
Quarterly bonuses and generous profit sharing
Team based culture
Training provided first month and ongoing training every few days
Excellent benefits: health/dental/life insurance, 401k, bonus, profit sharing
On-campus cafe and gym and exercise classes
Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone, email and/or chat. Maintain internal database (Heat application) of call information. May conduct technical research, testing and/or re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
Documentation – May create application notes, review product documentation and update hard-copy or online documentation as needed.
Point of Contact – Act as a Tech Support liaison with other teams when new products are considered. This may include documentation development and review for new products as well as evaluation and/or development assistance for new products.
Requires 3 years experience, or Technical Degree with a minimum of 5 years experience.
PLC programming and troubleshooting/start-up experience.
Experience setting up and troubleshooting Windows to industrial Ethernet network.
HMI programming and troubleshooting experience.
Communications experience with various industry networking solutions (Devicenet, Profibus, etc.) desirable.
Experience with AC servo, Variable frequency drives, and stepper systems products a plus.
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