Manager, Medical Information

Location: Waltham, MA
Job Type: Direct Hire
Salary: $1.00 - $2.00
Degree: Bachelor of Science; Master of Science; Doctor of Philosophy; Medical Doctor;
Date: 8/23/2018
Job ID: 02621196
Job Description
The Manager, Medical Information will assist in the operational oversight of medical information within the Medical Affairs function under the guidance of the Lead of Medical Information. The manager will be responsible for providing and supporting the provision of accurate, scientifically balanced and timely responses to inquiries received from health care professionals, consumers and other customers.  The manager will monitor the scientific literature and communicate new data to relevant internal groups.   The manager will assist in the development of core disease state curriculum and contribute to providing disease state and product training to internal and external stakeholders.  Candidates applying for this position must have the ability to take initiative and work independently requiring minimal supervision.
  • Manage day to day operations for the medical information call center in collaboration with peer Medical Information Managers and Lead of Medical Information.
  • Provide guidance and supervision to the medical information call center pharmacists and nurses
  • Provide accurate, balanced and timely medical and scientific information to internal and external customers such as health care professionals, consumers and other customers
  • Receive, identify, document and triage adverse events and product complaints to ensure compliance with health authority regulations and internal procedures
  • Apply knowledge of business strategy and inquiry activity to identify business needs, trends and emerging issues, raising awareness with appropriate Client colleagues.
  • Contribute to departmental/organization efforts to support new product launch preparation and activities
  • Independently research and write medical response documents (Standard Response Letters, Medicaid Submission Documents, AMCP Dossier, etc.), create unique responses and proactively update existing response documents on an ongoing basis; obtain approval for use to ensure compliance with existing regulations, policies and procedures; train others (call center, medical affairs, medical science directors) on their content and use
  • Perform quality monitoring of inquiry handling, ensure identification and reporting of potential adverse events and product complaints and are triaged accordingly to PV and QA
  • Proactively monitor the literature for new scientific information; identify relevant publications, analyze and communicate information of interest internally in an accurate, balanced and timely manner in collaboration with the Knowledge Management Services department.
  • Create and/or review for accuracy, communications containing medical and scientific content intended for internal and external customers (e.g., communications Q&A material, dear health care provider letters, documents for public comment, etc.)
  • Develop and/or identify content for the development of disease and product training material for sales associates and others as needed; provide live training upon request
  • Work with internal and external legal counsel to ensure compliance with company policies and procedures
  • Provide medical and scientific input and contribute to assigned product and project teams
  • Collaborate closely with members of other internal groups (e.g., Regulatory, Marketing, Sales, Legal, Clinical R&D) as needed
  • Contribute to the review of internal promotional and medical materials
  • Provide information and support for business activities such as relevant insights, knowledge of product data, etc.
  • Attend scientific conferences to provide medical support and to staff medical information booth as assigned
  • Lead pre-conference Medical Affairs/Medical Information activities
  • Develop post-conference reviews and reports for internal stakeholders
  • Assist in the mentorship and training of newly hired staff in Medical Information, Medical Affairs, and other key internal colleagues including but not limited to interns and contractors.
  • Domestic and International travel will be required (30%)
Education and Experience:
Advanced scientific degree preferred (MD, PhD, PharmD, MPH, NP, APRN)
Other nursing (RN, BSN,) or healthcare related (PA) degrees may be accepted.
Knowledge or Skills Needed:
  • Advanced scientific degree with 2-4 years related experience preferred
  • Experience in medical information, medical affairs, and/or clinical development preferred
  • Ability to work in a fast paced environment with competing priorities
  • Ability to read, interpret, and convey complex scientific information
  • Ability to work independently with minimal supervision
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Exceptional interpersonal skills
  • Ability to work collaboratively towards a common goal
  • Knowledge of pharmaceutical industry regulations, guidelines, standards and practices
  • Experience working in a team environment
Demonstrated results orientation and problem solving skills